QUALITY POLICY

 

APPROVED

Director of AGRISTATIS LLC

Oksana Antonova

Date: February 1, 2025

__________

 
The top management of AGRISTATIS LLC is fully responsible for the effectiveness of the Quality Management System (QMS), its continual improvement, compliance with customer and applicable statutory and regulatory requirements, and meeting the expectations of relevant interested parties.
 
We are committed to the following:
 
1. Providing competitive and high-quality services. We deliver accurate, objective, and timely analytical data to support strategic decision-making by our clients, using advanced research methodologies, innovative analytical technologies, and maintaining the highest standards of quality and professional ethics.
2. Understanding and consistently fulfilling customer and applicable statutory and regulatory requirements. We respond promptly to client expectations and feedback, maintain continuous communication, and direct company efforts toward increasing customer satisfaction.
3. Integrating modern technologies (including BI and AI solutions) into data collection, processing, and analysis to reduce lead times, enhance result reliability, and improve overall customer experience.
4. Investing in systematic staff training. We foster a culture of knowledge, mentorship, and experience sharing to ensure a high level of competence, accountability, and employee contribution to company goals and QMS performance.
5. Ensuring flexibility and resilience of business processes. We adapt operations to market conditions, legal changes, wartime challenges, and identified risks to guarantee uninterrupted services and reliable cooperation with clients and partners.
6. Maintaining transparent and effective communication. We support open, responsive, and efficient channels of communication within the company and with clients, suppliers, and partners to enable timely information exchange, increase engagement, and achieve QMS objectives.
7. Promoting a culture of continuous improvement. We analyze process performance and QMS effectiveness, implement corrective and implement corrective actions and continual improvement initiatives, and regularly review internal procedures to increase efficiency and customer satisfaction.
8. Expanding into international markets. We develop partnerships, raise our profile in agricultural analytics, and grow our presence in the international analytical community in line with client needs and international quality standards.
9. Protecting information and ensuring data security. We comply with applicable personal data protection requirements, safeguard client commercial and personal information, and cooperate with IT providers to ensure up-to-date information security systems.
10. Complying with regulatory requirements. We operate in accordance with current laws, industry regulations, the ISO 9001 standard, and our internal policies and procedures, ensuring they are up to date and consistently applied.
 
Our strategic focus areas:
 
1.     Geographic expansion: entering the markets of Central Asia and the Caucasus
2.     Technology development: active integration of BI/AI into research processes
3.     Customer trust: expanding a loyal customer base and sustaining reputation
4.     International compliance: alignment with GDPR, ISO 9001, and ESOMAR
5.     Investment in the team: continuous training, certification, and expertise building
 
The top management of AGRISTATIS LLC is responsible:
 
1.     For the performance of the quality management system
2.     For its integration into business processes
3.     For creating conditions for continuous improvement
4.     For promoting customer orientation, process-based and risk-based thinking
5.     For resource allocation, staff development, and transparent internal communication
 
This Policy is communicated to all employees and relevant interested parties, is publicly available upon request where appropriate, and is regularly reviewed to ensure its continuing suitability and alignment with the company's strategic direction.